IT Support Staff (Administration)

Join Indofood, a leading name in Indonesia's food and beverage industry, as an IT Support Staff (Administration). In this role, you will play a critical part in maintaining our IT infrastructure, ensuring seamless operations, and safeguarding our digital assets.

Based in Jakarta Selatan, you will work closely with our IT team to provide top-notch support, troubleshoot issues, and implement solutions to keep our systems running smoothly. This is an exciting opportunity to be part of a dynamic company that values innovation and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 IT support to employees, including hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Monitor and maintain IT infrastructure, including servers, workstations, and network devices.
• Assist in the deployment and management of security updates and patches.
• Document IT processes, procedures, and troubleshooting steps.
• Support the IT team in managing user accounts and access rights.
• Assist in the implementation of new IT systems and technologies.
• Provide training and support to end-users on IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in IT support or administration roles.
• Familiarity with ITIL framework and best practices.
• Proficient in using Microsoft Office Suite and common IT support tools such as ServiceNow, Jira, and Active Directory.
• Good knowledge of computer hardware and software.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to learn and adapt to new technologies and systems.

🛠️ Keahlian

Lowongan Terkait