Captain - Hospitality Leadership Role

Join The Hiro Group, a leading name in hospitality, as a Captain and take the helm of delivering world-class service. This role offers a unique opportunity to lead a dynamic team in Surabaya, Jawa Timur, while advancing your career in a prestigious international hospitality environment. As a Captain, you'll be responsible for ensuring exceptional guest experiences, managing a team of professionals, and driving operational excellence at our esteemed hotel.

At The Hiro Group, we pride ourselves on our commitment to excellence and innovation. Our hotels are known for their luxurious amenities, impeccable service, and vibrant atmosphere. As a Captain, you'll have the chance to work in a fast-paced environment, where your leadership and strategic thinking will be crucial in maintaining our high standards.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of hospitality professionals to ensure exceptional guest service and satisfaction.
• Oversee daily operations, including front desk management, housekeeping, and dining services.
• Implement and enforce hotel policies and procedures to maintain high standards of service and cleanliness.
• Coordinate with various departments to ensure seamless guest experiences and efficient operations.
• Train and develop team members to enhance their skills and performance.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with health and safety regulations and industry standards.
• Maintain a positive and motivational work environment to foster team morale and productivity.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven track record of successfully managing teams and driving operational excellence.
• Strong communication, interpersonal, and leadership skills.
• Familiarity with hotel management software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Knowledge of industry standards, regulations, and best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Certification in hospitality leadership or related fields is a plus.

🛠️ Keahlian

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