24/7 Roadside Assistance Call Center Agent (Customer Support Specialist)

Join RSA Auto Network as a 24/7 Roadside Assistance Call Center Agent and become the reassuring voice that customers depend on during their most stressful moments. In this dynamic role, you’ll be the first point of contact for drivers in emergencies, providing immediate and professional assistance. Based in Canggu, Bali, you’ll work in a fast-paced environment that demands quick thinking and a strong customer service mindset. This is your chance to make a difference in your community while growing your career in a supportive and innovative company.

As a 24/7 Roadside Assistance Call Center Agent, you’ll handle incoming calls from distressed drivers, assess their needs, and dispatch the appropriate assistance. You’ll use our in-house system, RSA Connect, to log calls, track incidents, and coordinate with our field teams. This role is perfect for someone who thrives in high-pressure situations and wants to be part of a team that truly cares about their customers.

📋 Tanggung Jawab Pekerjaan

• Answer incoming calls from distressed drivers, providing immediate and reassuring support.
• Assess the situation and dispatch the appropriate assistance, whether it’s towing, fuel delivery, or a jump start.
• Use RSA Connect to log calls, track incidents, and coordinate with field teams.
• Provide clear and concise instructions to drivers to ensure their safety and well-being.
• Maintain a high level of professionalism and empathy, especially during emergencies.
• Work in shifts to ensure 24/7 coverage, including nights, weekends, and holidays.
• Stay updated on local road conditions and emergency protocols to provide the best possible assistance.
• Collaborate with other team members to ensure seamless communication and efficient problem-solving.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, call center, or a similar role.
• Proven ability to handle high-pressure situations with calm and professionalism.
• Excellent communication skills, both verbal and written.
• Fluency in Indonesian and English is a must; proficiency in local Balinese language is a plus.
• Familiarity with RSA Connect or similar call center software.
• Valid driver’s license and a clean driving record.
• Ability to work shifts, including nights, weekends, and holidays.
• Willingness to travel to various locations in Bali to assist distressed drivers.

🛠️ Keahlian

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