Customer Care Representative (Laboratory) - SGS

Join SGS, a global leader in inspection, verification, testing, and certification, as a Customer Care Representative (Laboratory) in the vibrant region of Badung, Bali. This role is perfect for detail-oriented professionals who thrive in a dynamic environment. As part of our dedicated laboratory team, you'll be the first point of contact for clients, ensuring their queries and concerns are addressed promptly and professionally. Your daily tasks will include managing customer inquiries, coordinating sample collection and testing, and providing accurate results. This is an excellent opportunity to contribute to our mission of delivering high-quality services while growing your career in a supportive and innovative company.

At SGS, we are committed to fostering a culture of excellence and continuous learning. You will work alongside experienced professionals who are passionate about their work and dedicated to helping clients succeed. With a focus on innovation and sustainability, SGS offers a dynamic and rewarding work environment where your contributions are valued and recognized.

If you are a detail-oriented professional with a passion for customer service and a desire to make a difference, we invite you to join our team in Badung, Bali. Be part of a global organization that shapes the future of inspection, verification, testing, and certification.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about laboratory services.
• Coordinate with clients to schedule sample collection and testing.
• Ensure timely and accurate delivery of test results and reports.
• Assist in the development and implementation of customer service strategies.
• Maintain a high level of confidentiality and data security.
• Provide exceptional customer service and support to clients.
• Participate in continuous learning and professional development opportunities.
• Contribute to team meetings and brainstorming sessions to improve processes and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field (e.g., Chemistry, Biology, Environmental Science).
• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in English, both written and spoken.
• Familiarity with laboratory equipment and procedures.
• Ability to work in a fast-paced and detail-oriented environment.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel to client sites as required.

🛠️ Keahlian

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