Customer Service Center Intern - IFG Life (Tasikmalaya)

Join IFG Life as a Customer Service Center Intern in Tasikmalaya, Jawa Barat and gain hands-on experience in delivering exceptional customer service. This internship offers a unique opportunity to develop your communication, problem-solving, and teamwork skills while working with a leading insurance company. At IFG Life, you'll be part of a dynamic team dedicated to providing top-notch customer support and ensuring client satisfaction. This role is perfect for students or recent graduates looking to kickstart their careers in customer service and gain valuable experience in a professional environment.

As a Customer Service Center Intern, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. You will work closely with our team to ensure that our customers receive the best possible experience. This role offers a great opportunity to learn from experienced professionals and contribute to a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Assist in maintaining customer records and ensuring data accuracy.
• Collaborate with the team to improve customer service processes and procedures.
• Participate in training sessions and workshops to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to find solutions to customer service challenges.
• Provide feedback on customer interactions to help improve our service standards.
• Assist in creating reports and documentation related to customer service activities.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program in Business Administration, Communication, or a related field.
• Strong communication skills, both written and verbal.
• Ability to work well in a team and collaborate with colleagues.
• Basic knowledge of customer service principles and practices.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Proactive and eager to learn, with a strong desire to develop a career in customer service.
• Ability to work under pressure and meet deadlines.
• Willingness to work in a fast-paced environment and adapt to changing priorities.

🛠️ Keahlian

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